Privacy policy

Privacy Policy

Last updated: September 30, 2026

GenMed Supplies LLC ("GenMed Supplies," "we," "us," or "our") operates genmedsupplies.net (the "Site"). This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Site, create an account, place an order, or otherwise communicate with us (together, the "Services"). "You" means a visitor, customer, or a representative of a customer practice or facility.

We sell medical devices and supplies to healthcare businesses. Our Site is hosted on Shopify, which provides the online store platform.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and business details: name, job title, practice or company name, email address, phone number, and billing and shipping addresses.
  • Account information: login credentials and account preferences, and information you give us to request access to account or group-purchasing (GPO) pricing.
  • Order and payment information: products purchased, order history, invoices, and payment confirmation. Payment card details are processed by our payment processors; we do not store full card numbers.
  • Communications: messages you send through our contact form, email, or phone.
  • Device and usage information: IP address, browser and device type, pages viewed, referring website, and how you interact with the Site. We collect this automatically through cookies, pixels, and similar technologies.

Patient information: Our Services are not designed to collect patient health information. Please do not send us patient names, medical records, or other protected health information.

Sources of personal information

  • Directly from you, when you create an account, place an order, fill out a form, or contact us.
  • Automatically, through cookies and similar technologies when you use the Site.
  • From service providers that help us operate our business, such as Shopify, payment processors, and shipping carriers.

How we use personal information

  • Providing the Services: processing orders and payments, issuing invoices, shipping products, managing accounts and pricing tiers, handling returns, and providing customer support.
  • Communicating with you: order confirmations, shipping notifications, account messages, and responses to inquiries.
  • Marketing and advertising: sending product information or offers where permitted (you can unsubscribe at any time), and measuring and improving our advertising, including on platforms such as Google and LinkedIn.
  • Security and fraud prevention: protecting our Site, customers, and business.
  • Legal compliance: meeting legal, tax, accounting, and regulatory obligations and enforcing our Terms of Service.
  • Improving the Services: understanding how the Site is used so we can improve it.

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to run the Site (for example, to keep items in your cart and keep you signed in), to understand how the Site is used, and to measure and personalize advertising. Our Site uses advertising and measurement technologies from Google (such as the Google tag) and LinkedIn (the LinkedIn Insight Tag), and may use other analytics and advertising tools. These partners may use cookies and similar technologies to measure ad performance, report on site visits, and show you relevant ads on their platforms. You can manage ad personalization at https://adssettings.google.com and in your LinkedIn advertising settings at https://www.linkedin.com/psettings/advertising. Most browsers let you block or delete cookies. Blocking some cookies may affect how the Site works.

How we disclose personal information

We disclose personal information only as needed to operate our business, including to:

  • Service providers that act on our behalf, such as Shopify (e-commerce platform), payment processors, FedEx (shipping), email and IT providers, and analytics and advertising providers.
  • Advertising partners such as Google and LinkedIn, which may collect information through cookies and pixels on our Site to measure and deliver ads.
  • Suppliers and manufacturers that ship orders directly to you. We share your name, practice name, shipping address, phone number, and order details with them to fulfill your order, and as needed for warranty claims, product safety notices, or recalls.
  • Legal and safety: to comply with law, respond to lawful requests, or protect our rights, customers, or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell personal information for money. Some state laws may treat certain advertising uses of cookies as a "sale" or "sharing" of personal information. See "Your rights" below.

Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising or the "sale"/"sharing" of personal information, and to appeal a decision about your request. To make a request, contact us using the details below. We will verify your request and respond as required by applicable law. You can unsubscribe from marketing emails at any time with the link in the email.

Data retention

We keep personal information for as long as needed to provide the Services, keep business and tax records, resolve disputes, and meet legal obligations.

Security

We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13.

Third-party websites

The Site may link to third-party websites. We are not responsible for their privacy practices; please review their policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date.

Contact

For questions about this Privacy Policy or to exercise your rights, contact GenMed Supplies LLC: