Refund policy

Refund Policy

GenMed Supplies LLC ("GenMed Supplies," "we," "us") sells medical devices and supplies to healthcare practices and facilities. This policy applies to orders placed at genmedsupplies.net or invoiced by GenMed Supplies.

15-day return window

You may request a return and refund within 15 days of the purchase date.

Eligibility

To be eligible for a return, items must be:

• Unopened and unused, in the original manufacturer packaging, with the sterile packaging intact
• In resalable condition, with all labels and inserts included

For patient safety, opened sterile items cannot be returned. Items whose sterile packaging has been opened or damaged, and reusable devices that have been used or reprocessed, are not eligible for return.

How to start a return

Before sending anything back, email dayton@genmedsupplies.net to request a return authorization and return address. Include your order number and the items and quantities you want to return. We will reply with return instructions and the return address, which is usually the supplier that shipped your order. Do not send returns to our business address. Items sent back without a return authorization, or to the wrong address, may not be accepted.

Return shipping and fees

The customer is responsible for return shipping costs unless the return is due to our error (for example, a wrong, damaged, or defective item). Original shipping charges are non-refundable unless the return is due to our error. There is no restocking fee.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item arrives damaged or defective, or you received the wrong item, email dayton@genmedsupplies.net or call (405) 423-7959 as soon as possible, and within 15 days of purchase, so we can make it right. Please keep the packaging and, where possible, include photos.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days after the return is received. Your bank or card issuer may need additional time to post the refund.

Exchanges

To get a different size or configuration (for example, a different gauge or length), return the original item under this policy and place a new order, or contact us for help.

Questions

GenMed Supplies LLC (business mailing address only, not a returns address): 3715 Joshua Ln, Moore, OK 73165. Email dayton@genmedsupplies.net or call (405) 423-7959.